Position Description
Effective Date: September 22, 2009
Date Last Revised: September 22, 2009
Title: Network Consultant
Location: Varies
Reports To: Regional Engineering Manager
Summary
A Network Consultant is an individual who is well versed in the understanding of networking technologies. The role requires both broad and deep technology knowledge and the ability to provide solutions to a customer’s technical business problem. The position requires a demonstrated ability of commonly used concepts, practices, and procedures within Unified Communication Technologies.
Essential Responsibilities/Accountabilities
- Follow Annese standardized processes and procedures.
- Act as the lead engineer on an install/project providing guidance, instruction and mentoring to Network Engineers on the worksite.
- Help to standardize processes and procedures and follow same.
- Responsible for install/project data collection during the course of the project.
- Be able to work independently and in a team environment managing a range of customers and technical situations.
- Identify customer needs and design detailed solutions to address those needs.
- Provide hands on installation and support (as well as remote, phone and email).
- Complete projects at client sites thoroughly and on-time.
- Design, install, monitor, and maintain client networks from simple environments to complex multi-site networks.
- Resolve service delivery and client issues as needed.
- Attend all service appointments on-time, for full duration, with focus on providing quality client service.
- Submit detailed records in a timely manner (time sheets, tickets, reports, etc).
- Keep accurate, timely and thorough client site documentation.
- Meet with colleagues, managers and account managers regarding account status, ongoing issues and opportunities.
- Attend and participate in regularly scheduled team meetings.
- Available for on-call and emergency response as needed.
- Identify and escalate business and technical opportunities as appropriate.
- Professional Appearance as outlined in the Annese handbook.
- Off hour work and overnight travel may be required.
- Maintain a high level of professionalism with customers, vendors and staff.
Minimum Qualifications
- A minimum of five years experience in the implementation, design, and/or maintenance of converged networks utilizing Cisco products.
- Hands on knowledge and experience designing, configuring and maintaining of Cisco Unified Communications systems is preferred.
- Has experience/education in most of the products that Annese install along with an in depth knowledge of some of these products.
- Can support advanced level router configurations and is well versed in Layer 2 & 3 switch configurations.
- Can support technology products in the areas of Network Infrastructure (Core & Remote) switches and routers, Firewall/VPN Security, and Wireless systems.
- Can utilize network diagnostic tools to troubleshoot network problems, and works with Annese colleagues or vendor TAC for assistance.
- Cisco CCDP/CCNP/CCVP is preferred.
- Strong verbal and written communication, customer facing skills, and a can-do attitude are required.
- Excellent customer service and customer management skills.
- Strong technical leadership is required.
Physical Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position works in a typical work environment In support of the Americans with Disabilities Act, this job description lists only those responsibilities
- and qualifications deemed essential to the position.
Annese & Associates, Inc. is an Equal Opportunity Employer.
Please visit http://www.annese.com/HumanResources/hrjobs.aspx for more information or to send a resume.
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